What Skills Are Needed To Be a Receptionist?

by A Guest Author

Are you considering pursuing a career as a possible receptionist?

The role of a receptionist is very important, as it is often the first representation and face of the company that a potential customer sees. Receptionists play a big part in the company, whether it is a small business or a huge corporate office. Over the course of the work day, the receptionist will need to use many different skills to keep everything running smoothly and support the executive management.

If you aspire to be a receptionist, these are some of the crucial skills you will need to succeed in this career:

Communication Skills

This is one of the most important skills that a receptionist must have. You will spend most of your day communicating with people, from clients to staff members to managers to vendors. You will need to be a good listener and be able to pass along messages accurately without forgetting them or making mistakes.

Another important skill is phone etiquette. A good receptionist will answer the phone with a friendly and professional tone and will speak politely to whoever is calling. You will also need excellent spelling and grammar and fast typing skills, as you will be required to type up memos and letters.

Organizational Skills

A receptionist cannot get away with having a messy desk! At any given moment you might need to find an important document and you should be able to locate it within seconds because you have an organized filing system. This not only makes your job easier, but it also makes things easier for others who you work with as well. Your strong organizational skills can mean the difference between a chaotic office and one that runs smoothly.

Customer Service Skills

As a receptionist, you are often the face of the company and the only person that a customer or client will come into contact with. You need to make sure that you are always polite and professional so that you make a great impression.

Even when a customer is upset, the receptionist must remain calm and do their best to resolve the situation. Take the time to listen to what the customer is saying and do your very best to resolve the issue in a way that makes them happy and encourages them to come back again.

These are three of the most important skills that a great receptionist should have.

About The Author

If you are looking into secretarial recruitment, here are some of the major skills that you will need while pursuing a career as a receptionist.

This post was written by A Guest Author

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